Privacy Policy

1. Information we collect

1.1 Medical information

While providing care, the hospital may collect and maintain:

• Patient demographics such as name, date of birth, gender, phone number, and address.
• Medical history including past illness, surgeries, allergies, and relevant family history.
• Clinical records such as doctor notes, diagnoses, treatment plans, medication records, lab results, and imaging reports.
• Vital signs and monitoring data required for inpatient, emergency, or ICU care.
• Billing, payment, and insurance information where applicable.

1.2 Website information

When you use the website, the hospital may collect:

• Contact form information such as name, phone number, email, service interest, and message content.
• Basic technical data including browser type, device information, and pages visited.
• Cookies used for website functionality and future analytics configuration.

1.3 Sensitive categories

Some information requires heightened confidentiality, including:

• Mental health records and psychiatric assessments.
• HIV, sexually transmitted infection, or reproductive health records.
• Substance use treatment details.
• Documentation related to abuse, self-harm, or high-risk family situations.

2. How information is used

2.1 Medical treatment and care coordination

• Providing diagnosis, treatment, symptom management, procedures, and follow-up care.
• Coordinating care across departments, consultants, nursing teams, laboratory, imaging, and pharmacy services.
• Supporting emergency interventions, inpatient monitoring, and discharge planning.

2.2 Healthcare operations

• Quality review, clinical audit, safety improvement, and staff education.
• Regulatory compliance, equipment management, infection control, and process improvement.

2.3 Billing and communication

• Insurance coordination, billing, and record keeping for services delivered.
• Appointment reminders, family updates, discharge instructions, and test result follow-up.
• Phone, SMS, WhatsApp, or email communication related to patient care or hospital operations.

3. How information is protected

3.1 Physical safeguards

• Restricted access to medical files and treatment areas.
• Secure storage of paper records and controlled access to records staff.
• Visitor management practices that protect patient privacy.

3.2 Digital safeguards

• Password-protected systems and access control for electronic records.
• Secure transmission and storage practices for sensitive information.
• Backups, audit logs, and system monitoring where relevant.

3.3 Staff confidentiality

• Confidentiality expectations for staff members and healthcare professionals.
• Training related to patient privacy, information handling, and medical ethics.

4. When information may be disclosed

4.1 With patient consent

Information may be shared with a third party when the patient or authorized representative gives permission.

4.2 When required by law

• Communicable disease reporting and other public health obligations.
• Valid court orders, subpoena, or lawful requests from authorities.
• Child protection and public safety situations where disclosure is legally required.
• Birth, death, or statutory reporting obligations.

4.3 For healthcare operations

• Insurance providers, referral doctors, and external diagnostic partners when needed for care.
• Emergency communication with family or caregivers when medically necessary.

5. Patient rights

• Request access to medical records and summaries.
• Request correction of inaccurate information.
• Request limits on certain disclosures where feasible.
• Request confidential communication through a preferred channel when possible.

Medical records requests can be coordinated through the hospital contact channels and records office process.

6. Website privacy and cookies

• Website enquiries are used to respond to patient or family communication.
• Future analytics or external tools may use cookies, but patient data is not sold for marketing.
• Third-party services may include map embeds, messaging tools, or form integrations that follow their own privacy terms.

7. Minors and family communication

For patients under 18, parents or legal guardians may generally access records, while the hospital also aims to protect confidentiality appropriately in sensitive adolescent care situations where permitted by law and clinical standards.

8. Data retention

• Medical records are retained according to applicable medical and legal requirements.
• Pediatric records may require longer retention timelines.
• Website enquiries may be retained for operational follow-up and then removed according to practice needs.

9. Consent

By receiving treatment or sending information through hospital channels, you consent to the collection and use of relevant information for treatment, operations, and legally required purposes. Consent for non-essential uses may be withdrawn where applicable.

10. Breach notification

If a data incident materially affects patient information, the hospital will take steps to assess risk, secure systems, and notify affected parties as required by law and good practice.

11. Changes to this policy

This policy may be updated to reflect changes in regulations, hospital practices, or technology. The latest version will remain available on this page with an updated date.

12. Contact for privacy questions

13. Compliance references

• Medical Council of India ethics and confidentiality obligations.
• Indian Medical Association patient care guidance.
• Information Technology Act, 2000 and related digital privacy obligations.
• Tamil Nadu clinical establishment and patient rights requirements where applicable.

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